After each roof installation we send the homeowner a survey to get their feedback and suggestions for improvements (see blank survey). We have matched our actual survey questions to similar questions from an industry survey. The industry questions and results are from the web site of Qualified Remodelers magazine and are noted in red. www.qualifiedremodeler.com
Peter & Greg
Walker Contracting survey results: |
|||||||
Met or Exceeded Expectations |
|||||||
Year |
2006 Industry Average |
2009 |
2008 |
2007 |
2006 |
2005 |
2004 |
| Number of surveys received | 1500 |
123 |
119 |
118 |
101 |
113 |
119 |
Questions |
|||||||
| Sufficient information was provided on the materials to be used, and to help you understand and be prepared for the work to be performed. |
68% |
99% |
99%
|
98% |
97% |
98% |
99% |
| Our company presented a professional image. | 63% |
100% |
100%
|
100% |
100% |
98% |
100% |
| Our company's employees were courteous. | 85% |
99% |
100% |
100% |
100% |
98% |
100% |
| Please advise if any inappropriate language was used by crew. | 100% |
96%
|
98% |
100% |
100% |
not asked |
|
| Considering reasonable delays caused by weather, was the scheduled start date met? | 62% |
99% |
97%
|
98% |
94% |
96% |
99% |
| Once underway, was the job completed in the time period promised? | 99% |
96% |
97% |
100% |
93% |
99% |
|
| Our company was accessible and receptive to comments, requests for information, or changes? | 100% |
99% |
100% |
96% |
96% |
99% |
|
| Please advise if our Production Manager, Nelson, fulfilled your requirements. | 100% |
99% |
100% |
99% |
99% |
N/A |
|
| The finished job met the standards described in your contract? | 66% |
100% |
100% |
100% |
100% |
96% |
99% |
| The job site was cleaned up to your satisfaction? | 65% |
98% |
98% |
96% |
94% |
92% |
97% |
| Proper care was demonstrated for your property. | 98% |
98% |
99% |
98% |
97% |
97% |
|
| Based on your experience with our company, would you recommend or refer us to others? | 55% |
98% |
99% |
97% |
96% |
94% |
96% |
